Concerns & Complaints
We take all concerns seriously and are committed to resolving issues fairly and promptly. Your feedback helps us improve our services.
Types of Concerns We Handle
We welcome all feedback and concerns about our services
Service Quality
Concerns about the quality or delivery of services
Examples include:
- Inadequate support
- Unqualified staff
- Service not meeting needs
Professional Conduct
Issues with staff behaviour or professional standards
Examples include:
- Inappropriate behaviour
- Breach of confidentiality
- Discrimination
Safety Concerns
Any safety risks or incidents during service delivery
Examples include:
- Unsafe practices
- Accidents
- Neglect or abuse
Administrative Issues
Problems with billing, scheduling, or administrative processes
Examples include:
- Billing errors
- Scheduling problems
- Communication issues
Submit a Complaint
Use this form to submit your complaint or concern. All complaints are treated confidentially and seriously.
Need Support Making a Complaint?
We understand that making a complaint can be difficult. If you need support or have someone who can help you, we encourage you to use advocacy services or bring a support person to meetings.