NDIS Code of Conduct
Our commitment to upholding the highest standards of professional conduct and ethical behaviour in all NDIS service delivery.
Our Core Values
The fundamental principles that guide all our actions and decisions
Respect for Individual Rights
We respect and promote the individual human worth, dignity, and autonomy of people with disability.
- Treat each person with dignity and respect
- Recognise and respect individual choices and decisions
- Support people to exercise their rights and freedoms
- Promote independence and self-determination
Person-Centred Approach
We provide supports that are responsive to individual needs, goals, and preferences.
- Focus on individual goals and aspirations
- Provide flexible and responsive supports
- Respect cultural and linguistic diversity
- Support meaningful community participation
Professional Integrity
We act with integrity, honesty, and transparency in all our professional relationships.
- Maintain professional boundaries
- Act honestly and transparently
- Respect confidentiality and privacy
- Avoid conflicts of interest
Safety and Quality
We provide safe, quality supports that promote wellbeing and prevent harm.
- Ensure the safety and wellbeing of all participants
- Provide high-quality, evidence-based supports
- Continuously improve our services
- Report and address any safety concerns
Behaviour Expectations
Clear expectations for professional conduct and behaviour
Professional Conduct
- Act with honesty and integrity in all interactions
- Maintain appropriate professional boundaries
- Respect the dignity and autonomy of all people
- Provide services with competence and due care
- Keep skills and knowledge up to date
Participant Relationships
- Treat participants with respect and dignity
- Support participant choice and control
- Maintain confidentiality and privacy
- Avoid any form of exploitation or abuse
- Report concerns about participant safety
Workplace Standards
- Follow all organizational policies and procedures
- Collaborate effectively with colleagues
- Maintain accurate records and documentation
- Use resources appropriately and efficiently
- Contribute to a positive work environment
Prohibited Behaviours
Behaviours that are strictly prohibited and will result in disciplinary action
Zero Tolerance Behaviours
Reporting Process
How to report concerns about code of conduct violations
Immediate Safety
If there is immediate danger, call emergency services (000) first
Internal Reporting
Report concerns to your supervisor or management immediately
Documentation
Complete an incident report with all relevant details
External Reporting
Report to NDIS Commission if required within 24 hours
Follow-up
Participate in investigation and follow-up processes as required
Report a Concern
If you witness or experience any behaviour that violates our Code of Conduct, please report it immediately. We are committed to maintaining a safe and respectful environment for all participants and staff.
Emergency Situations
Immediate danger or safety concerns
NDIS Commission
Reportable incidents