Service Guidelines
Our guidelines, policies, and procedures ensure safe, high-quality, person-centred services.
Our Service Standards
The principles and standards that guide all our service delivery
Quality Standards
- All services comply with NDIS Quality and Safeguards Commission standards
- Person-centred approach focusing on individual goals and preferences
- Evidence-based practices delivered by qualified professionals
- Regular monitoring and evaluation of service outcomes
- Continuous improvement based on participant feedback
Professional Conduct
- All staff maintain current professional registrations and qualifications
- Adherence to professional codes of conduct and ethical standards
- Respectful, non-discriminatory service delivery
- Cultural competency and sensitivity in all interactions
- Ongoing professional development and training requirements
Service Delivery
- Services delivered in participant's preferred environment when possible
- Flexible scheduling to accommodate individual needs and preferences
- Collaborative approach involving families and other support providers
- Clear communication and regular progress reporting
- Prompt response to urgent needs and crisis situations
Policies & Procedures
Detailed information about our operational guidelines and procedures
Your Rights as a Participant
These rights are protected by law and central to all our services
Respect and Dignity
You have the right to be treated with respect, dignity, and courtesy at all times.
Choice and Control
You have the right to make choices about your supports and maintain control over your life.
Privacy and Confidentiality
Your personal information will be kept private and confidential, shared only when necessary for your care.
Freedom from Abuse
You have the right to be free from all forms of violence, abuse, neglect, and exploitation.
Quality Services
You have the right to receive safe, high-quality services that meet your needs and goals.
Complaints and Feedback
You have the right to provide feedback and make complaints without fear of retribution.
Quality Assurance & Compliance
Our commitment to maintaining the highest standards of service delivery
NDIS Compliance
- Registered NDIS provider with current certification
- Regular audits by NDIS Quality and Safeguards Commission
- Adherence to NDIS Practice Standards
- Implementation of NDIS Code of Conduct
Staff Qualifications
- All staff hold relevant qualifications and registrations
- Current NDIS Worker Screening Checks
- Ongoing professional development requirements
- Regular supervision and performance reviews
Questions About Our Guidelines?
If you have questions about our service guidelines, policies, or procedures, our team is here to help. We believe in transparency and are committed to ensuring you understand your rights and our service standards.